Return Policy


Return Policy

Please contact Customer Service within 24 hours upon receiving your order if an item received is damaged or has been incorrectly shipped by us.

Your order will be considered as correctly closed without any issues if no attempt has been made to contact us via email or phone for reporting damaged or missing items within 24 hours.

Our return policy is only valid for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Due to the nature of the products, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging containing all accessory parts.

If the order is eligible for a return, you will be refunded the amount after deducting 10% of your purchase for a restocking fee.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  Your final refund amount will be the amount after 10% restocking fee is deducted.  The 10% restocking fee is determined upon the full/original price of the order, the shipping costs and any taxes/fees when applicable.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, please contact your your credit card company first as it may take some time before your refund is officially posted.

Next, contact your bank. Processing times are variable depending on your bank and before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@vivant.com.


Exchanges (if applicable)

We only replace items if they are defective or damaged upon arrival due to shipping.  If you need to exchange it for the same item, send us an email at info@vivant.com and send your item to: 3059 Edinger Ave Tustin California US 92780.

 

Shipping

To return your product, you should mail your product to:

3059 Edinger Ave, Tustin, CA 92780

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.  Please also consider processing times within the company.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.